Toggi Toys – Frequently Asked Questions (FAQ)

Orders & Accounts

Q1. Do I need an account to place an order?
No, you can shop as a guest. However, creating an account allows you to track your orders, save your details, and enjoy a faster checkout experience.

After creating an account, you will receive an email from us. Please go the mail and reset your password immediately as per the instruction in the mail.

Q2. Who can place an order on ToggiToys.com?
Anyone 18 years or older can place an order. If you’re under 18, you may use the site under the supervision of a parent or guardian.

Q3. Can I place multiple items in one order?
Yes, you can add multiple products to your cart and place a single order.

Q4. How do I know if my order was confirmed?
You will receive an order confirmation email once your purchase is successfully placed.

Q5. How can I track my order?
You can track your order through your account dashboard if you created an account. If you checked out as a guest, you can track your order using your Order ID and billing email.

Q6. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped.

Payments

Q7. What payment methods do you accept?
We accept secure online payments via major credit/debit cards, mobile wallets, and other payment gateways listed at checkout. All payments must be made in full before dispatch.

Q8. Are the prices inclusive of tax?
Yes, all prices are listed in BDT (Bangladeshi Taka) and include applicable taxes unless stated otherwise.

Q9. What should I do if my payment fails?
Please try again with a stable internet connection. If the issue continues, contact our support team.

Shipping & Delivery

Q10. How long does delivery take?
Shipping times are estimates and may vary depending on location and product availability. Delays caused by couriers, customs, or external factors may occur.

Q11. Do you deliver outside Dhaka?
Yes, we deliver all over Bangladesh. Delivery times may vary based on location.

Q12. Can I request delivery on a specific date?
While we cannot guarantee a specific date, we’ll try our best to accommodate your request.

Q13. Who is responsible if my package is lost or damaged in transit?
The risk of loss passes to you upon delivery. Please contact our support team if you face any delivery issues.

Returns & Refunds

Q14. What is your return policy?
You can request a return within 48 hours of delivery if the product is defective, damaged, or different from what you ordered. The item must be unused, unopened, and in its original packaging.

Q15. How do I initiate a return?

  1. Contact our customer service at +8801791033440 with your order number and reason for return.
  2. Once approved, you will receive instructions for sending the product back.
  3. Pack the item securely and return it to the provided address.

Q16. When will I receive my refund?
Refunds are processed to your original payment method within 7–10 business days after approval.

Q17. Do you refund shipping costs?
Shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect product.

Q18. Do you offer exchanges?
Yes, exchanges are available only for defective or damaged items. Please contact us for assistance.

Q19. Which items cannot be returned?

  • Opened or used products
  • Items not in their original condition
  • Perishable items past the expiration date
  • Sale or discounted items

Q20. Why was my return/refund rejected?
Returns may be rejected if the product is used, packaging is missing, or the return window (48 hours) has passed.

Privacy & Security

Q21. How do you use my personal data?
We collect and process personal data (such as name, email, address, etc.) in line with GDPR and applicable data protection laws. Your data is used only for order processing, customer support, and site improvement.

Q22. Do you use cookies?
Yes, our website uses cookies to improve your browsing experience and remember your preferences. You can disable cookies in your browser settings, but some features may not work properly.

Q23. Is my payment information secure?
Yes, we use industry-standard security measures and payment gateways to keep your transactions safe.

Q24. Can I delete my account?
Yes, please contact our support team to request account deletion.

Other Questions

Q25. Do you offer custom or personalized products?
Currently, we do not offer customized products.

Q26. What should I do if I have issues with my order or account?
Please contact us via email at support@toggitoys.com or call us at +8801791033440 (10:00 AM – 05:00 PM).

Q27. Where is Toggi Toys located?

Toggi Toys is located at the following addresses:

SBG Headquarter: SBG Headquarter, Ground Floor, Plot-844, Road-12, Block I, Bashundhara Residential Area, Dhaka-1229, Bangladesh

Bashundhara City Shopping Complex: Bashundhara City Shopping Complex, Ground Floor, Panthapath, Dhaka-1215, Bangladesh

Q28. Do you update your policies?
Yes, our Terms, Privacy Policy, and Refund Policy are updated from time to time. The effective date of the latest version is always mentioned at the top of each policy.

Q29. How to delete an account?
If you needs to delete an account, please sen an email by using our contact us (https://toggitoys.com/contact/). 

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